CAT strategy

 

  • CAT events are immediately escalated to emergency status, whereby a larger volume of staff and service providers are focused on the effected region

  • Although our procedures largely remain the same, a far greater emphasis is placed on assessment dates, daily updates and report submission

  • Our consistency in claim volume provision, ensures our service providers prioritise our / your requirements when a CAT event occurs

  • We immediately advise our service providers to notify their staff for essential overtime requirements

  • We have every service providers capacity tested and catalogued in order to assess their potential for assistance, providing a greater element of accuracy to achieve swift resolution

  • We immediately evaluate increased service provider availability by requesting the following information;

    1. How quickly could you put another skilled team together?     

    2. Are you willing to travel to an area that has experienced a CAT event?              

    3. How far would you be willing to travel?

Footprint

  • We operate in all nine provinces with service providers mainly located around the major metropolis
  • Our procedures remain consistent wherever the CAT event occurs
  • Once a CAT event has been declared, we promptly supply our capacity to the insurer based on the number of contractors and teams committed to assist
  • A greater challenge is CAT events occurring in outlying regions where contractor concentration is sparse, however, with less policy holders to attend mobilizing assistance can be readily achieved

Contact

  • The contact details in this instance would be the same
  • We are available 24/7 with staff members always on hand to assist
  • Call: 0861 300 300 or email admin@1callclaimssolutions.co.za

Staff incentive

  • We implement an internal CAT incentive to motivate our staff to go above and beyond
  • Overtime, absenteeism and canceled leave are vital components of this incentive
  • CAT events require maximum effort over the first few days and weeks in order to get each site assessed

Staff and service providers

  • We have a healthy abundance of trained claims staff who have experience with CAT event claims
  • Nationally we have over 300 service providers,  who can expand their teams at short notice if required
  • We also relocate teams to hot spots, if the severity of the event dictates
  • Staff and contractors are immediately informed of any changes in procedure from the insurance cover as a contingency measure e.g. emergency repair mandates and values

Updates and reports

  • The head of our analysis team is our CAT direct liaison, Jeffrey can be reached on 0861 300 300 and jeff.s@1callclaimssolutions.co.za
  • Our general office manager Megan can be reached on 0861 300 300 and megan.c@1callclaimssolutions.co.za for any other information you require
  • During a CAT event detailed report provision is substantially increased, this can be a daily if required
  • Report content includes the number of assessment dates set, sites assessed, reports delivered, work in progress and claims completed etc.

 

Claims Received

460

Claims Assessed

371

Reports received

341

Reports submitted

315

Claims awarded

71

Start dates received

43

Assessment dates outstanding

89

Reports outstanding

30

Reports in analysis

26

Insurer / broker contribution

  • The faster you can provide the detail, the faster we can respond
  • Contact person for daily updates and escalations
  • A mandate amount for emergency repairs e.g. R10,000