Professional Insurance Claims Management

1 Call Claims Solutions offers end-to-end claims management for residential insurance claims across South Africa. Our nationwide network of qualified, B-BBEE certified contractors delivers professional workmanship with 12-month warranties on all completed work. From emergency plumbing repairs to comprehensive building restoration, we manage the entire claims process so your team can focus on core business operations.

Authentic Transformation Without Compromising Service Quality

1 Call Claims Solutions stands apart in the insurance industry through genuine transformation commitment. As a proudly B-BBEE Level 2 company with 51% black ownership, we demonstrate that transformation compliance and service excellence are not mutually exclusive—they're complementary objectives that strengthen the insurance industry.

Unlike fronting arrangements or artificial compliance structures, our transformation credentials are authentic and verified. We've built a contractor network that reflects South Africa's economic transformation goals while maintaining the stringent quality standards insurance companies require.

Structured Methodology for Predictable Outcomes

Our proven claims process eliminates uncertainty and delivers consistent results across all claim types and regions. Developed and refined over 200,000+ completed claims since 2010, this methodology balances speed with thoroughness, ensuring both insurer and policyholder needs are met at every stage.

Each step includes built-in quality controls, clear accountability, and defined timelines that keep claims moving toward resolution while maintaining the documentation standards insurance companies require.