Predictable outcomes
24 Hours - 0861  300 300

Constant innovation
www.1callclaimssolutions.co.za

admin@1callclaimssolutions.co.za

 

About 1 Call Claims Solutions

1 Call Claims Solutions provides a seamless opportunity to fortify existing procedures for your clients home owner claim experience.
Effecting; cost contraction, complaint rate reduction, transformation goals and diminished migration.

 

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Operational since 2010

Vast experience in all aspects of home owner claims resolution and the needs of the industry and their clients.

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Empowering your claims staff

Removing the  time consuming ‘hassle factor’ from your teams claim process, increasing their productivity

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Over 200,000 claims completed

90% within SLA terms with a complaint rate of under 2% – providing  consistent, predictable outcomes.

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National footprint

Over 300 teams , largest  DB of level 1 & 2 in South Africa. With comprehensive coverage in the more demanding metropolis.

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B-BBEE level 2

No manipulation of the legislation, 1 Call Claims Solutions is proudly level 2 with 51% black ownership

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Adaptable procedures

Versatile with any current process  our solution is plug-and-go. Claims staff require absolutely no systems training.

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B-BBEE claim distribution

The challenging task of meeting transformation goals becomes effortless with  over 65% of claims and value distributed appropriately. 

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Integration or stand-alone

Our procedures are fully operational on a stand-alone basis, although integration can be achieved if required.

Services
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Plumbing

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Geysers

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Automation

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Electrical

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Resultant damages

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Building work

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Swimming pools

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Cell phone repairs

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CAT strategy in place

(View CAT page)
Focus
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Reduction in cost per claim

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Loss adjuster driven desktop analysis

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Confidence in quality of workmanship

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Increased B-BBEE spend (transformation)

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Decreased complaint rate

Control
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Claim fund control

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Internal report analysis

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Random site audits

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Rate card compliance

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Consistent client communication

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Signed satisfaction forms

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Before and after photos

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Quality assurance call

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Claim rating feedback

Scrutiny 
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Report analysis, photos, rates, format and conclusion

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Insurable loss vs. uninsurable loss

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Scope of repair requirements

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Rate card compliance

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Recommended conclusion

B-BBEE spend
Footprint
Benefits

1 Call Claims Solutions delivers the following value propositions:

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Verified & reputable contractors

Network of track proven contractors supporting your brand

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Punctual precise reporting

Select weekly or monthly reporting for a concise perfomance overview

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Cost contraction

Cash settlements reduced, inflated prices combated, property re-instatement vs. misapropriated spend

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Workmanship warranties

All services rendered by appropriately experienced, qualified and trained personnel, exercising all due care and diligence. 

All work carries a 12 month warranty

 

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Enhanced customer experience

From the emergency call to the geyser replacement and subsequent resultant damage, one port of call with no broken telephone –  delivers a vastly improved customer experience

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National Support

Excluding extreme outlying regions, we have contractor coverage to assist with claims on a national basis

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Transformation compliance

Achieving transformation targets is ‘plug and go’ whilst confidently maintaining desired service levels 

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24 Hour assistance

No rest for the wicked, we are  on hand to assist whenever required

Contact Us


We are always ready to assist:

Email admin@1callclaimssolutions.co.za
Telephone +27 861 300 300

Executives: 

Operational Director

Contact

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